Owner Info

Jayco provides the original purchaser of every Jayco RV a 12 month warranty that the product's workmanship and materials will be free from defects.

The warranty period commences on the date of purchase.

Warranty repairs and replacements will be undertaken by Jayco or an authorised repairer. Warranty repairs and replacements will be free of charge unless an on-site repair is requested in which case a service call fee will apply.

Unless the owner has prior written consent from Jayco, under the Warranty Jayco will not reimburse the owner under the Warranty for repairs undertaken by an unauthorised repairer.

The Warranty will not apply in certain circumstances, including where the RV has been:

• used for a purpose other than which it was designed;

• used for commercial purposes;

• in an accident; or

• towed by a vehicle other than a standard passenger vehicle.

The Warranty will also not extend to specific types of damage including:

• wear and tear when the RV has been used for permanent living purposes;

• tears, punctures, and fading to fabric items; or

• damage caused by alterations or repairs being undertaken by an unauthorised repairer.

The Warranty does not extend to maintenance items which are the responsibility of the purchaser.

Jayco's RVs include equipment and fittings, such as cooking appliances, tyres and toilets, which are separately warranted by their manufacturer and not covered by Jayco's Warranty. If necessary, Jayco will help an owner make a warranty claim to these individual component manufacturers.

The purchaser of a Jayco RV will be provided with a Customer Care Card. You are required to present this card when making a warranty claim.

For full terms and conditions of Jayco's warranty program, please refer to your owner's handbook provided with your RV. The owner's handbook sets out further information on what you must do should a warranty fault occur, and what will and will not be covered.