Owner Info

The following outlines the services available to you under the Jayco Roadside Assist Program, designed to provide you with basic roadside support services in an emergency involving your RV.

Flat Tyre

We will arrange a service provider to change your flat tyre using your RV’s spare wheel.

Where your spare wheel is suitable and is used, you will be reimbursed by Jayco Roadside Assist up to a maximum benefit of $150 including GST for the cost of the service provider's call out. Any additional costs (for example, replacement of tyres, tubes and valves) are at your own expense and responsibility.

Lockout / Lost Keys

If the keys to your RV are inadvertently locked inside your unit or lost we will provide emergency support by arranging a service provider to attend and either:

Assist you locate a spare key

OR

Assist you gain emergency access to your RV

You will be reimbursed to a maximum benefit of $160 including GST for the cost of the service provider's call out. Any additional costs are at your own expense and responsibility.

Emergency Towing

If your RV is immobilised, we will arrange for your RV to be towed by a service provider to the nearest suitable repairer. You must be in attendance at your RV to assist and advise the service provider. In the event your RV is unattended, further service calls may be required which will be at your expense.

You will be reimbursed by Jayco Roadside Assist for emergency towing costs up to a maximum benefit of $1,000 including GST per incident. Any additional towing and transport costs will be at your own expense and responsibility. You will also be responsible for the cost of any repairs to your RV as a result of the immobilisation.

Accommodation

If you cannot access your RV unit due to it being stored in a workshop awaiting repairs following an incident, you will receive a benefit of up to $200 including GST towards accommodation costs for any single event. Any additional accommodation costs (including meals) are at your own expense and responsibility.