Jayco Corporation Pty Ltd ACN 005 266 991 and its related bodies corporate (us, we, our) take your privacy seriously and are committed to responsible privacy practices.
A copy of the Australian Privacy Principles that apply under the Privacy Act may be obtained from the website of the Office of the Australian Information Commissioner (Commissioner) at www.oaic.gov.au.
What is personal information?
What types of personal information do we collect?
The types of personal information we collect about you will depend on the purpose for which the information is collected. This can include:
We may also collect technical information and general analytics, such as IP address, web browser type and browsing preferences, internet service provider, referring/exit pages, and date/time stamps, time zone, and geolocation data (if applicable) arising from your use of our websites.
How do we collect personal information?
There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. For example we may collect personal information through our dealerships, third-party partners, a corporate program or through one of our partner programs (such as the Jayco Herald Sun Tour). We may also collect personal information from your referees if you apply for a job with us, from our service providers who assist us with our activities or from publicly available sources.
We may also use the following technologies to collect technical information and general analytics:
Can you choose not to disclose your personal information?
Wherever practical we will enable you to deal with us as anonymously or pseudonymously as you choose, however in some cases it is not practical to interact this way. If you choose not to provide some of your personal details, this may prevent us from providing our products or services to you or limit our ability to provide the level of service you would normally expect from us.
If you want, you can disable your web browser from accepting cookies and other technologies used to collect technical information and general analytics. If you do so you can still access our websites, but it may impact your user experience.
How do we use your personal information?
In general, we use your personal information for purposes connected with our business operations.
Some of the specific purposes for which we use your personal information are as follows:
We may also use or disclose your personal information for other purposes to which you have consented, or as otherwise permitted or required by law.
We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reasons for collection set out above. We will only do this in the following circumstances
Technical information and general analytics data is used for the purpose of assessing visitor traffic and trends and delivering personalised content to you while you are on our websites, and to improve our websites and our products and services.
Direct marketing communications
We may use and disclose your personal information for the purpose of direct marketing to you, via direct mail, email, SMS, MMS, targeted digital advertising or phone calls (or any other means of marketing communication), where:
We may disclose your personal information to third parties in connection with the purposes described above.
This may include disclosing your personal information to the following types of third parties:
If we disclose your personal information to our service providers, we will use reasonable commercial efforts to ensure that they only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with applicable laws. For example where commercially practical we will include suitable privacy and confidentiality clauses in our agreement with a service provider.
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.
Does personal information leave Australia?
At the present time we store all personal information in servers located in Australia.
How do we protect your personal information?
We store your personal information in different ways, including in paper and in electronic form. We take the security of your personal information very seriously. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, interference and unauthorised access, modification or disclosure, including electronic and physical security measures. We use industry standard safeguards to try to ensure the security of personal information through physical, electronic and managerial procedures. In addition, we require our employees and the contractors who provide services related to our information systems to respect the confidentiality of any personal information held by us.
We strive to ensure the security, integrity and privacy of personal information submitted to us by email or through our websites or other IT systems, however:
Please notify us immediately if you become aware of any breach of security.
How can you access and correct your personal information?
We will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.
You may seek to access the personal information we hold about you, by making a request in writing using the contact details below. We will respond to your request within a reasonable period.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
What is the process for complaining about a privacy breach?
If you have any questions, concerns or complaints about our collection, use, disclosure or management of your personal information, please contact us in writing using the contact details below. We will make inquiries and your complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner.
If you are unsatisfied with the outcome, we will advise you about further options including, if appropriate, review by the Commissioner.
Links to other sites
We provide links to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of organisations linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
Further privacy information
For more information about privacy issues in Australia and protecting your privacy, please visit the Commissioner’s website.
How to contact us
If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you, please contact our Privacy Officer using the details provided below:
Attention: Privacy Officer
Postal Address: 1 Jayco Drive, Dandenong South, VIC 3175
Email Address: email@example.com
Contact Number: Australia (02) 9792 2000
New Zealand 0800 252926
Where applicable, we will rely on the employee records exemption in the Privacy Act and any other applicable exemptions in the Privacy Act or other legislation.